FAQ
Can I buy just one piece from a look?
Yes. Buy the whole look, or pick only the pieces you want, in your size.
How much is shipping?
Free on every order to a US address.
When will my order arrive?
Ready-to-ship pieces usually arrive in about 4–8 days. Pieces ordered in for you usually take about 2–3 weeks. Each piece shows its estimate before you buy. See Shipping.
Why did my look come in separate boxes?
A look is made from pieces by different makers, so they can ship separately. Each package gets its own tracking number.
Can I return something?
Yes, within 14 days of delivery, new with tags. And if the size isn't right, exchanges are free. See Returns.
How do I find my size?
Each piece has its maker's size chart. See the Size guide for how to measure.
Are the models real people?
Real? Not quite. Fun? Definitely. Our cast is AI-created. The clothes are not. Everything they wear is real and ready to ship.
Will the piece look exactly like the picture?
The picture shows the piece we sell. Colors can look a little different from screen to screen.
Can I cancel my order?
Email us as soon as possible. If your piece hasn't been sent yet, we'll cancel it and refund you.
How do I contact you?
[email protected]. We answer within one business day.